Showing posts with label Public Administration. Show all posts
Showing posts with label Public Administration. Show all posts

Ethics in Public Administration | Code of Conduct in Public Administration

Ethics is the set of criteria that distinguishes a human being from right or wrong. It is also a narrow sense of code of conduct. This is a guideline (list of rules and principles) for employees working in the public sector to tell them whether their behavior is right or wrong, which will tell them whether to take something or not. In the same way, ethics is a principle of personal conduct. The rule or principle that distinguishes our conduct from right or wrong is the ethics that apply from the code of conduct. In particular, the required conduct is implemented by including it in the law.

This principle can be applied worldwide. Therefore, ethics is an absolute criterion of such qualities as honesty, unwavering value, and reliability. It can be implemented by following the code of conduct. Therefore, a code of conduct or morality provides guidance to employees and public officials in case of conflict between personal desires or interests and public responsibility. This is a standard that must be observed in relation to the employee's work behavior.

Why do we need Ethics / Code of Conduct?
  • To maintain a good image
  • To be exemplary in society
  • To prevent abuse of power and authority
  • To maintain political neutrality
  • To ensure administrative efficiency
  • To preserve high standards of conduct
  • For the purpose of fairness in practice
  • For professional excellence.

Norms of Ethical Standards in the Context of Nepal
  • Public officials should not use public office for their own benefit or the personal benefit of others.
  • Employees should not do their personal work during office hours.
  • You or your family should not take any donations, gifts, donations related to the organization for personal benefit.
  • Do not do any business without the prior approval of the government and do not accept jobs elsewhere.
  • Do not sell even if your subordinate wants to buy in any of your business.
  • Do not involve in the process of giving permission for contracting and buying and selling and fixing the price in an organization controlled by oneself and one's close family members.
  • Government offices should not be harmed.
  • Confidential information of your organization for yourself or other person should not be used while in office or even when out of office.
  • Regularly attend the office.
  • Should not have political or unwanted influence, should not participate in politics.
  • When you present yourself as a customer in the organization involved now or in the past, you have to take the order of your organization.
  • Respect for your superiors and treat your subordinates appropriately.
  • No one should be pressured to strike or close the pen and cause physical or mental harassment.
  • You should follow the conduct of your service and position.

If we have a Code of Ethics / Conduct, trust in the government will increase from customers, people, voters, etc. It also reflects what quality we can get from the government.
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Problems and Prospects for Management of Public Services

Public service is an essential service or commodity linked to the livelihood or existence of the society or the general people. Public service is a means of connecting the government and the general public. Such services are provided by the government through its administrative channels. In order to meet the needs of the people as a whole, the work performed by the state and the goods and services provided are public services.

The flow of public services is the process by which the government or the state provides services to the citizens in a fast, economical and effective manner, which can be guaranteed by the general public. It is the responsibility of the state to provide public services.

In Nepal, all the essential, basic, infrastructure-based, commercial and other services are provided from the public (government) level. Various policies, legal, institutional and procedural arrangements have also been put in place to make the basic service delivery systematic and effective. However, the service delivery does not seem to be as systematic and effective.

The public sector, civil society and the private sector are involved in running the state or providing services to the people. Through the collaboration of these three sectors, people get services and facilities. The public sector includes the following two sub-sectors:
  1. Political Subsector
  2. Public Administration Subsector

1. Problems of Political Subsector

(A) Rise of unconstitutional power

If a leader or a person becomes a minister or a leader of higher level, all his relatives will be powerful, which will greatly affect to the transfer, promotion, appointment and so on.

(B) Emergence of Vicious Politicians to Enhance the Financial Status of the Party

There is a situation where a certain ministry i.e. a powerful ministry is needed and the party has a habit of supporting such.

(C) Critical situation of party operation

There is a crisis of confidence between the government and the party. Even if one's own party joins the government, there will be disputes. There was a lot of undisciplined work even within the party. All the parties started splitting. Leaders had zero vision. The tendency to try to join the government by removing one's own party government is emerging. The political sector is not right and other sectors cannot be right, so this is a very important sector. Such defects need to be rectified.

Problems of Civil Society
  • Civil society should be fair and non-profitable, not as sister organizations of political parties.
  • They are morally corrupt and unaccountable to the people.
  • They have not been able to represent the voice of the people.

Problems of Private Sector
  • Less responsible towards the society due to profit motives.
  • The latent syndicate system is still prevalent.
  • Trade unions have made the private sector unhealthy.
  • Salary facility is very low.
  • There is a situation of extreme labor exploitation.
  • The private sector is becoming more cities centered.

2. Problems of Public Administration
  • Extremely politicized and non-professional.
  • Lack of work culture in the public sector and insensitivity to the problems, demands and needs of the people.
  • Basic public service delivery to the general public has not been guaranteed.
  • Extreme abundance of nepotism, favoritism and violation of merit system.
  • The performance of public services is not satisfactory.
  • The voice of the people is least reflected in public administration. People are given what we think is right. The public administration has ignored the demands of the people.
  • Salary facility is very low and overall people with sharp intellect have not entered the administration. Average people run administration.
  • Not enough attention has been paid to transparency and accountability regarding the availability of public services. Also, corruption in service delivery could not be controlled.
  • Lack of clear demarcation between politics and administration.
  • Representation of some castes is still low i.e. public administration is not inclusive and representative.

Some more problems:
  • There is a situation where the right person in the civil service is not in the right place at the right time. When a person is not in the right place, then the overall capacity of the nation is weakened. Proper planning has never been done.
  • The approach of conducting public service management activities in a systematic manner has not been followed.
  • The role of fair and neutral civil society in the management of public services has not been enhanced.
  • Lack of sustainable system. There is no sustainable system in transfers, promotions, postings, scholarships, foreign trips, etc.
  • Our governance reform is fragmented, ad-hoc and without overall reform; Only focus on structural change.
  • The qualitative and regulatory role of the government is weak. There is lack of monitoring in areas like education, transport, health etc.
  • There is a complete lack of concept and use of human resource development. There is nothing greater than wisdom and knowledge, but wisdom is despised.
  • Local bodies could not function properly.
  • Economic and social development works have not been able to move forward in the required proportion, which has created obstacles in expanding the flow of public services.
  • It seems that attention has not been paid to those who perform less work.
  • Low status and situation of public institutions and authorities.

Prospect to solve the aforementioned problems

Measures to solve the problems of the political sector
  • There should be timely improvement in politics.
  • There should be development of good political culture.
  • There should be political will and commitment.
  • The best brain should go in the political sector.
  • Minimum educational qualification should be determined in the political sector as well.
  • Politicians should be sent on study visits time and again.

Measures to Solve the Problems of Civil Society
  • There should be a fair civil society.
  • The registration of the backward civil society should be revoked.

Measures to Solve the Problems of Private Sector 
  • There should be effective monitoring. The consumer committee should be more active. Consumers should be aware. The private sector must be punished for wrong doings. The bureaucracy should be stronger. 

Measures to Solve the Problems of Public Administration
  • Government should be responsive, sensitive.
  • The government should take the lead in meeting the demands of the people.
  • The immediate problems of the citizens should be solved.
  • Every organization should monitor time and again by forming a team.
  • Quality should be regulated.
  • To resolve the situation of impunity.
  • The government should be strong in anyway.
  • Measures should be taken to increase the morale of the employees who are doing a good job.
  • Steps against corruption should be made stronger.
  • There should be dynamic pay policy.
  • Bodies such as the CIAA and the Vigilance Center need to be strengthened.
  • Multi-staffed staff should be arranged.
  • There should be a result oriented public sector rather than a procedural one.
  • A predictable promotion system should be developed.
Finally,
  • Political will and commitment;
  • Professional will and
  • Public wills lead to the development of the country.

These three wills are collectively called national wills. In order to make the availability of public services effective, the management of the public sector must be strengthened as a whole. For the management of Nepal 's public sector which is surrounded by problems and challenges, there is a lot to be done. In the view of the various efforts being made by other nations of the world to achieve the new Millennium Development Goals, Nepal's public administration also needs to move forward with a concrete vision for the future. There is a need to give special emphasis on other aspects such as good governance and transparency, demarcation between politics and administration, innovative public management, public accountability, favorable public service policy, strong and effective staff, simplification of procedures, public grievance management, information management, increasing participation of local bodies, economic discipline, effective monitoring and evaluation.

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Public Accountability in Public Administration

Public accountability means that a person or official holding a public office in the field of public administration is accountable to his / her clients and the general public. This includes the notion that the officials involved in the system of governance cannot act arbitrarily or have an authoritarian tendency. 

Public accountability is the individual or collective duty to inform the stakeholders or service recipients or the general public in a factual and credible manner about the decisions and actions taken by the persons holding public office while performing their duties and responsibilities. Public sector and public accountability is a basic requirement in a democratic system of governance. 

Public accountability is needed to run the government with the trust of the people, to make the system of governance democratic and people-friendly, to prevent the system from being autocratic and corrupt, to increase citizen participation and contribution to the system of governance and to improve relations between citizens and administration. 

Significance of Public Accountability
  • Accountability is the foundation of democracy, the people have the absolute right to ask or investigate or test or question the civil service or government system.
  • Where accountability increases, transparency increases and when transparency increases, corruption decreases.
  • Responsibility for legitimizing government activities. Actions without accountability do not get legitimacy.
  • It increases the credibility of the government as well as the credibility of the government.
  • Accountability enhances the quality of services, tools and goods provided to the people.
  • Corruption can be controlled by maintaining economic discipline.
  • Honesty towards the state and those who are dishonest will be punished.
  • Equality, service-oriented and result-oriented working system is developed.
  • Ensures regularity of public service.
  • Contributes to maintaining the rule of law.
  • Good governance is guaranteed in the nation due to accountability. 

Barriers / Problems to Accountability
  1. Corruption: Abuse of one's position, undue influence and protection, taking advantage of one's own work, corruption in policy, taking money by threatening, taking bribe, laundering black money etc.
  2. Decline in the moral values ​​and beliefs of the society or system: Under this, there are no honest and efficient officials in the system and to do any work for the sake of material happiness.
  3. Lack of accountability due to poverty, deprivation, low salary allowance, lack of job security.
  4. Due to illiteracy, low educated rate, lack of consciousness, it has become difficult to fulfill the responsibilities.
  5. Government monopoly in the mobilization of resources.
  6. The people-elected government is indifferent to the people.
  7. Confidentiality in the bureaucracy is also a factor. There is also a conflict over the data and information to be given to the people.
  8. Ancient Technology and Procedures: - Technology, technical staff, resources, performance criteria or procedures are outdated or not time-relevant.
  9. Lack of fairness, efficiency and accountability in the bureaucracy.
  10. Employees are politically divided and lack professionalism.
  11. Problems of coordination and duplication: Due to lack of inter-agency coordination, the same work is done up to 4-5 times; it has played a big role in doing unaccountable work, which makes the work slow.
  12. Lack of adequate and quality information required to make prudent decisions.
  13. The role of the Parliamentary Committees including the Auditor General is not professional (responsible). 

How to increase accountability?
  • The administration mechanism should be made people-oriented, transparent and credible.
  • While working, work should be done according to the criteria that can be observed, measured and tested.
  • Open information and the right to information also help to promote accountability.
  • Public officials should be given clear and defined responsibilities including functions, duties and rights.
  • Decentralization: If the power is centralized, public official will not be abide by their responsibilities, they can do unwanted work, they think themselves as powerful.
  • Public procurement processes should be efficient and effective in which measures like e-bidding can be adopted.
  • Must be an independent and powerful ombudsman.
  • Political commitment and willpower is very important.
  • The morale and motivation of the employees and public officials should be made high.
  • Necessary resources should be managed and used properly.
  • There should be simplification in working style and working method.
  • There should be good relations between politics and administration.
  • There should be fairness and transparency in the policy decision and planning process.
  • Complaints should be heard; public hearings and disputes should be settled.
  • There should be public participation and adequate participation of service recipients.
  • There should be service recipient or citizen participation in the work evaluation system.
  • The proceedings of the Parliament and the Parliamentary Committees should be broadcast live and investigative.
  • The moral character and actions of the leaders should be exemplary.
  • To empower the people as much as possible so that the government has no choice but to pay attention to the affairs of the people and be accountable.

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Corruption in the Public Sector / Public Service (a Social Crime) | Suggestions for Corruption Control

As corruption is a hot topic in public administration and politics, it is difficult to find an exact definition. Corruption can be experienced directly but it is not so simple to explain. In developed and developing countries, it is everywhere in terms of numbers. In this concept, a seven member Corruption Control Suggestion Committee formed under the coordination of Mahadev Yadav, it has been suggested that corruption should be defined in terms of various activities, trends and actions. In this regard, the following points contain the concepts used in the world and in Nepal: 
  • Corrupt conduct or bad character of religion, policy, act, law, culture, tradition and authority forbidden by the society.
  • Abuse of public office for personal or private gain according to the World Bank and other bodies.
  • Abuse of rights not only for the benefit of money but also for any other personal gain.
  • All sins committed for personal gain from misuse of public office or property.
  • Corruption is the symbol of failed governance.
  • Negligence in the performance of duty.

According to these defined bases, the following activities can be termed as corruption:

Bribery, embezzlement, fraud, nepotism, undue influence, use of force to obtain money and information, money laundering, bias in resource distribution, black money collection, kick back, abuse of office, policy Corruption etc.

Reasons / Causes / Factors of Corruption

Numerous reasons for corruption or non-eradication of corruption have been discovered through research. The following are the main reasons:

1) Broad Environment

As public administration is a sub-system of macro socio-economic system, corruption is not considered bad by the society and corrupt culture has flourished and due to not being untouched, the public administration become culture bound. Corruption has also spread due to the changing beliefs of the society towards acquisition of wealth and power.

2) Remains of a Corrupt History

During the Rana period, clerical service was the only qualification and such behavior and culture still exists.

3) Lack of Salary Facility

Salary facility which is not even sustainable; Salary allowance not tied to work and results; The pay scale is not dynamic but stable; Nepal's employees are receiving the lowest salary facility in the South Asian region.

4) Administrative Delays
  • Weber's model-based staffing process has been lengthy.
  • Allow corruption to flourish in terms of reducing the process or speeding up the work.
  • Action against corruption has been very long. 

5) Action Against Corruption Cases have gone Lightly 
  • Tendency of not being rude
  • Lack of research capacity
  • Political interference and protection
  • Corruption cases are not handled in a professional manner
  • Due to unnecessary pressure groups
  • Weak Statutory provisions
  • Anti-corruption cases are weakened and such people are either released or released with a small fine.

6) Inadequate Judicial System
  • Long process costly, corruption in the judicial system itself
  • Inadequate law.

7) Political governance is not good
  • Use of unconstitutional power
  • Rise of professional politicians

8) Civil society with weak and vested interests

Lack of caution in three aspects of good governance such as political governance, bureaucratic governance, civics governance.

9) Corrupted system cannot be reformed or inevitable, that is, always accepted in any form. 

10) Corruption is taken only as financial currency. In fact, corruption involves a large system and behavior. 

11) Lack of commitment and exemplary character from politicians. King of Thailand, Lal Bahadur Shastri of Nepal, etc. are exemplary character. 

12) Loss of professionalism in the journalist community. 

13. Both the bribe-giver and the bribe-taker should be punished. 

14) Policy and institutional corruption is on the rise. 

15. To see dismissal as a punishment for corruption.

Consequences / Effects of Corruption

Corruption has many direct and indirect effects on today's civilized society of the 21st century. Some of the effects are as follows:
  • Corruption kills the very essence of democracy and good governance. People become disgusted with the system of governance and criminalization begins in the society.
  • According to a World Bank report, where corruption is rampant, the nation's annual economic growth declines from 0.55 to 15 percent.
  • According to the IMF, the amount of black money in the world is 25 to 55 percent of the gross domestic product. Black money encourages crime, derails the market, and destroys the nation's financial system.
  • Corruption is growing as a crime of white poverty in an organizational manner.
  • Corruption in elections reduces representation in policy making and reduces accountability.
  • The pervasiveness of corruption in the judicial system spoils the concept of the rule of law.
  • The economic development of the nation has to bear huge losses.
  • The cost of development activities increases drastically because there is a higher price to be paid for commodities.
  • It destroys the market structure, because it eliminates healthy competition and encourages incompetent firms.
  • Brings social deviation, because investment is taken from the social sector to the capital sector in the greed of commission and bribe.
  • Due to corruption, the government is under constant pressure as it does not pay attention to the construction standards.
  • There will be an increase in fake journalism. Fake will create confusion in the society.

Suggestions for Corruption Control

As there is no specific blue print or check list, multi-pronged political approach or method should be adopted to solve the problem of corruption. Overall, multidimensional and sustainable measures can be a solid approach to its prevention. Some great tips are: 
  • Qualification based recruitment and selection and promotion process / system.
  • The better the salary, the less corruption there is.
  • Corruption will be reduced if there is a projected judicial system.
  • Corruption = Monopoly + Discretionary Right - Accountability. Accordingly, reduce monopolies and discretionary rights and increase competition and accountability. Doing so reduces corruption.
  • To strengthen the organizations fighting against corruption.
  • Allowed general public to have a strong voice through civil society and decentralization.
  • Emphasis on moral education.
  • To give autonomy to the investigation officer and witness security and investigation officers.
  • The posting / transfer of the employee should be done in a systemically correct manner so that the right man is in the right place.
  • There should be simplicity in administrative procedures.
  • To be limited to the jurisdiction of the government.
  • To make necessary arrangements for hearing the grievances.
  • Management and implementation of Citizens' charter with compensation.
  • There should be independent but competitive and professional journalism.
  • To make public procurement process competitive and transparent.
  • Enhance creative partnership between government sector and civil society.

Corruption is the black mark of a civilized society. It is a symbol of failed rule. Civil society, non-governmental organizations, government, concerned organizations and the general public should all work hard for its proper solution. For this, political commitment is also very much needed. Even if there is only a commitment, corruption can be controlled to a large extent by amending the existing laws and regulations if necessary. Some recent examples also confirm this element. However, in addition to the above-mentioned points, it seems to be more appropriate for the government to adopt strategic measures such as preventive, remedial, institutional building / development and public awareness strategies for the eradication of corruption. 

Role of Commission for Investigation of Abuse of Authority (CIAA) for Controlling Corruption

The Commission for Investigation of Abuse of Authority (CIAA) in Nepal is an independent and powerful constitutional body. The Commission has been established and developed with the main objective of controlling improper acts and corrupt practices in public bodies including the state administration of the country. In the current situation where corruption is increasing day by day in the country, it is the only independent and powerful official body to control it. The need for and the role accordingly is increasing. The role of Commission for Investigation of Abuse of Authority (CIAA) is discussed as follows: 

1) Punitive Role
  • Listening to Complaints
  • To do research
  • To prosecute
  • Sending a letter to the authority for departmental action
  • To draw attention
  • To warn
  • To recover the loss
  • To give orders to correct wrong decisions and to suggest improvements
  • To bring it under investigation if the undisciplined work has been done, etc.

2) Preventive Role
  • Formulating and implementing guidelines and code of conduct
  • Conducting inspections and monitoring
  • Making policy recommendations and suggestions
  • To make the government bodies with controlling role aware against corruption etc. 

3) Promotional Role
  • To spread information against corruption
  • Conducting various trainings
  • Organizing interactions, seminars, etc.
  • To play the role of coordination between various bodies against corruption
  • Expanding international contacts and relations
  • To conduct anti-corruption public awareness programs such as article writing, posting, radio program, street drama, etc. through various media.

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Reinventing Government: Concept, Achievement and Features of Reinventing Government

Concept / Introduction

In the early 1990s, when American governments were plagued by a series of shortcomings, some innovative and exemplary institutions emerged outside the public sector. Those organizations were fast, decentralized, up-to-date and work-oriented. They were also flexible and adaptable (able to adapt to new changes). They also used competitive, customer-oriented and non-staffed mechanisms to get the job done. 

Versalia, California, etc. had a clear impact on this entrepreneurship. The product of these things began to be applied in the public sector as a Reinventing Government. As this method and procedure leads to annual budget lapse, it also eliminates the need to spend budget money anyway at the end of the year and encourages managers to save budget. This budget money is ours and the feeling of spending it like this was awakened.

Budget system related to expenditure control was implemented. At the same time, with the change in the environment, the management has started to provide the facility to change. The line item budget system was removed and administrators were given the right to spend where required. The saved budget amount was also given the right to be spent next year, even in new priorities. Many such examples (Versalia, California) began to be found in the USA and ideas regarding Reinventing developed.

Reflecting on such things, after various studies, researches and investigations in 1992, the scholarly authors Osborne and Gaebler published a practical book with the idea that Reinventing should be done. According to these writers, the government can still do better than the market system and the government or the bureaucracy is neither necessary nor efficient, so the government (administration) must be Reinventing.

The book contains time-relevant chapters and introduces it as an American Perestroika. Other chapters include Reinventing Government as Anticipatory Government, Catalytical Government, Community-owned Government, Competitive Government, Customer-driven Government, Enterprising Government, Mission -driven Government, Decentralized Government, Result-oriented Government, Market-oriented Government etc.

10 points of Reinventing Government
  1. Entrepreneurial government will also implement and encourage competition among service providers.
  2. To bring the powers of government to the people or to empower the people. Empower rather than serve.
  3. Performance should not be input -oriented but result - oriented i.e. result should be good.
  4. Entrepreneurial government should move from process oriented administration to its mission.
  5. Entrepreneurial government meets the needs of customers and not bureaucracy. Therefore, with the choice, the public was called customer instead of client.
  6. Providing service before arising any problems.
  7. Entrepreneurial government should focus on earning rather than spending.
  8. They decentralized authority; Embrace simple management and team work system.
  9. In the process of providing services and facilities to the people, the market mechanism has been promoted rather than the bureaucracy. This is an attempt to bring change in the market.
  10. The government will play a catalytic role among the private, public and voluntary organizations in the society to solve the problems of the people's community. 

These 10 principles are an inseparable collective concept. The authors seem to have the idea that they do something even if they do not solve many problems.

Achievements / Features of Reinventing Government
  • Expenditure controlled budget system has been implemented.
  • The management has provided the facility to change with the change in the environment.
  • Line item budget system was removed and administrators were given the right to spend where required.
  • The saved budget amount was carried towards next year and given right to be spent on new priorities.

Some Examples for Reinventing Government
  • America has the worst public school even the world is so developed.
  • Courts and prisons are overcrowded.
  • Formerly worth doing or proud states and cities have actually gone bankrupt. In addition, millions of employees were laid off and billions of budget deficits or those states started running deficit budgets.
  • Accused persons / criminals started walking openly.
  • Very good and enterprising people do not want to come into government service. According to a survey conducted in the late 1980s, only 5% of people want to come into government service.
  • Thousands of Americans are homeless.
  • Millions of American children do not have health insurance, meaning they are deprived of health care.

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Business Process Re-engineering (BPR): Concept | Business Process Reengineering in Public Sector

Introduction of Business Process Re-engineering (BPR)


Business Process Re-engineering (BPR) is the process / method of emphasizing the improvement of the working processes of any organization. This is a revolutionary process. This process forgets the previous process and start from zero. The goal of business process re-engineering (BPR) is to dramatically increase or change efficiency, effectiveness and quality. It seeks holistic change within the organization. Changes are sought in each structure. BPR is not a continuous improvement, it is a revolutionary change. To restructure the organization's processes, activities, related systems and organizational structures through BPR in order to dramatically improve the work process. The BPR method is to forget the whole process of today and start a new process. There are four reasons why BPR is needed:
  • Financial performance
  • External competition
  • Declining market share
  • New opportunities created in the market, etc.

Business process re-engineering (BPR) does not mean down sizing, mechanization, restructuring, new technology, reorganization, etc. BPR is the testing and modification of the five major components of an organization. These include;
  • Testing and changing strategies
  • Testing and changing processes
  • Testing and changing technology
  • Testing and changing organizations
  • Testing and changing culture, and so on. 

This concept of business process re-engineering (BPR) originally came from the private sector. Re-engineering, a 1993 book by Michael Hammer and James Champy, brought this idea to the force. According to the book, BPR is a process of fundamentally redesigning its business processes and revolutionizing its structure in order to dramatically change the way an organization performs. As in TQM, it incorporates customer control systems and culture and information systems strategies into the BPR process. TQM adopts small improvement processes but BPR improves and changes the whole process.

BPR Process: - BPR goes through the following five specific stages:
Business Process Re-engineering

  • Define the goals and objectives of the BPR Process.
  • Start the learning process with customers, employees and non-competitors and with new technologies.
  • See the future today, to start the necessary new process.
  • Planning will be done on the basis of projections and gaps in the existing process.
  • Implementing appropriate solutions. 

Business Process Re-engineering (BPR) in Public Sector
  • BPR is more challenging to implement in the public sector than in the private sector.
  • It seeks change and coordination between the lines of every authority of the bureaucracy.
  • The more revolutionary change is sought in the government sector, the greater the risk, the more radical change, the more opposition.
  • The US General Accounting Office has developed a guideline for the evaluation of BPR, in which nine issues are identified and placed in the following three major areas. 
Section 1:
  1. Has the organization really re-evaluated its mission, fundamental and strategic goals?
  2. Has the organization identified the performance problem and set the criteria for its improvement?
  3. Has the organization really done re-engineering? 

Section 2:
  1. Is this re-engineering process properly organized?
  2. Has BPR's project team analyzed the intended targeting process and developed possible alternatives based on it?
  3. Has the team implementing BPR prepared a healthy business case to implement the new process?

Section 3:
  1. Has this organization followed the overall implementation plan?
  2. Have the organization's chief executives addressed change management issues?
  3. Did the new process achieve the expected results?

In the early stages, more than half of the Re-engineering (BPR) projects failed. So, there was a lot of discussion about the key to its success, and after 24 months of research into 150 BPR implemented companies, it was discovered that BPR could be implemented if the following things were done:
  • Commitment of top management (strong / strong consistent engagement)
  • Strategic affiliation (organization strategy and direction)
  • Pressurized business case for change (with measurable purpose)
  • With a clearly defined method (including future formatting)
  • Effective change management (addresses cultural transformation
  • Line ownership
  • Re-engineering group structure (all necessary groups including those with knowledge)

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New Public Management : Meaning and concept (NPM)

Meaning and Concept of New Public Management (NPM)

New public management (NPM) is the managerial process in which administrative activities are led to improve the administrative ability to make the function of the government or the state as successful and significant as in the management of the private sector. In this, efforts have been made to increase administrative efficiency, effectiveness and efficiency by introducing good managerial aspects invented and developed in the private sector in public administration and to make managerial transformation. In this sense, NPM is the practice of using management principles, models and tools to make the role of the state effective and meaningful. The NPM focuses more on outcomes than on processes, on accountability rather than on irresponsibility, and on management rather than administration. At the same time, the NPM believes that the traditional shortcomings in the administration should be removed and transformed into a competitive, efficient, effective and result-oriented management. 

In fact, NPM has been conceptually developed to meet and manage the challenges posed by globalization, economic liberalization, privatization, increasing international competition and rapid changes in technology in the late 1980's and early 1990's. It encourages the adoption of the good aspects developed by the private sector in the public sector as well as helps to make public administration / management efficient, productive, effective and accountable. It is also able to achieve qualitative improvement in the flow of public services. NPM also adopts flexible, effective and useful and market-oriented policies.

NPM concept has led to a wide-ranging change in the role of government as well as following the good aspects of private sector management, emphasizing the relationship between government and civil society. Apart from NPM, it is also known as New Managerialism or Managerialism or New Taylorism, Entrepreneurial government, Market-based Public Administration etc. 

Reasons for Development of New Public Management (NPM)

1. Aggression and Criticism in the Public Sector

There are too much criticism and aggression on the size, scope and methods of government and bureaucracy in the 1980s and 1990s. At the same time, many hopes and demands were made from this system. In addition, the world's most prominent critics of the government or the public sector were the head of government. For example, Margaret Thatcher ruled the United Kingdom in 1979 and Ronald Reagan ruled the United States in 1980. They were the ones who were the most criticized for their administrative actions. The most frequently criticized topics are: 
  • The impact on the state along with the large size of the government 
  • Expansion of scope of government and its impact
  • The traditional procedures of the government and the bureaucracy. 

2. Emerging Economic Theories

Some principles were established financially. The government becomes the ultimate obstacle to national economic growth, prosperity, progress and independence. Only a limited government can work for the welfare of the people and the market system was much better than the bureaucracy. With this belief, the new public management has been directed for governance based on the famous principles related to the economic sector like Public Choice Theory and Principle Agent Theory. 

3. Globalization and Competitiveness

The rapid development in the private sector through globalization and economic liberalization have made compulsion to transform public administration into a New Public Management in terms of capacity building, making it competitive and people-oriented in the administrative sector. The public sector must be as efficient, competitive and effective as the private sector for the good economy. The efficient operation of the government sector can also make the private sector more effective. These two are interdependent with each other. Similarly, due to expansion of the functional role of the government, the development of new public management concept had taken place. 

Features of New Public Management (NPM)
  1. Fast and Quick Government: NPM replaces the large and multi-purpose bureaucracy with a fast and quick government.
  2. Achievement and Results Oriented: NPM is a management system that emphasizes achievement and results rather than process.
  3. Under NPM, a mechanism based on market economy is promoted for the flow of services or availability of goods by the public sector.
  4. Cooperation between public sector and private sector is an important feature of NPM. Emphasis is placed on the government to play a coordinating and facilitating role by making the private sector more active.
  5. There is maximum use of information technology to make the public sector management effective.
  6. The development of NPM has changed the values of public sector. It emphasizes institutional economy, efficiency and effectiveness.
  7. NPM guarantees the right of consumers to make their own choice while using goods and services.
  8. NPM ensures personal and institutional accountability.
  9. NPM provides flexibility as per the needs of public sector management. 

Limitations of New Public Management (NPM)
  • Repetition of traditional principles
  • Limitations of public choice theory
  • Problems of ethics and accountability
  • The problem of politicization
  • Difficulty in applying market principles 

Uses and Practices of New Public Management (NPM)
  • Its use varies from country to country.
  • The use of NPM is very low in Japan.
  • Partial use in China.
  • Relations between Japan and China have a hierarchy-based strong culture, whether official or personal.
  • Due to differ from policy execution, it is partially used in Australia.
  • However, the use of NPM is increasing with the modern global change. 

What should be done to align the administration of Nepal with the concept of NPM?
  • Clarify the areas of work to be done by the government.
  • Arrangements will be made to receive public services from the lower unit.
  • Make the administration small, efficient and empowered.
  • Make development programs based on program budget.
  • Control unnecessary and distribution oriented expenditure.
  • Provide ICT based online services.
  • Provide business related training to the service providers.
  • Increase the physical, technical and economic capacity institutionally.
  • Make employees to study and research new topics.
  • Effectiveness in administrative work will be increased by involving the private sector as a partner in good and achievable work.
  • Follow the best practices around the world.
  • Implement performance based incentive system.
  • Increase the participation of citizens in service delivery and development work.
  • Commercialize the bureaucracy instead of politicizing it.
  • NPM is a powerful means of connecting the government, the private sector and the general public. It is effective in providing services through it. 

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Comparative Public Administration (CPA)

Comparative Public Administration is the theory of public administration applied to diverse culture and national settings and the body of factual data, by which it can be examined and tested. Comparative Administrative Group (CAG) was created in 1960 with the objectives of increasing the volume of research, improving teaching materials and stimulating the formulation and implementation of effective public policies.

It stresses the comparative analysis of system of public administration. Similarly, it also emphasizes on comparison as a method of study to better describe and evaluate the different administrative system of various nations with diverse ecological settings.

Factors of Comparative Public Administration (CPA) 

  • Revisionist movement in comparative politics 
  • The emergence of newly independent nations
  • Extension of American foreign aid program to third world countries
  • Exposure of the visiting American Administrative team to the diverse administrative system

Definitions of CPA 

  • At macro level
Comparative Public Administration is concerned with public administration in all countries. 

  • At micro level
Comparative Public Administration deals with comparing and contrasting different administrative agencies, jurisdiction, technique and administrators in a single nation. It may also take into consideration the description and analysis of societies widely in time from that under immediate consideration. 

According to Robert Jackson, "CPA can be defined as that facet of the study of Public Administration which is concerned with making rigorous cross-cultural comparisons of the structures and processes involved in activity of administering public affairs." 

According to Riggs, CPA is characterized by the following three trends.
  • A shift from normative to empirical studies.
  • A shift from Idiographic (concentrates on area studies and case studies) to nomothetic (seeks generalizations, laws, hypothesis that assert regularities of behavior, correlations between variables) studies
  • A shift in the focus from non-ecological (administrative system as abstract entities to be examined apart from environmental influence) to ecological studies.

Purposes of CPA 

  • to learn the distinctive features of a particular system of systems.
  • to explain the factors responsible for the differences in bureaucratic behavior.
  • to understand the strategies of administrative reform. 

Significance of CPA 

  • Cross-cultural and cross-national
  • It made to understand diverse administrative system in the world.
  • It helps to explain differences in the behavior of bureaucracies in different countries and made easy to generalize.
  • It is helpful to identify the various cultural, political and social factors that are involved in success or failure of administrative program in a country.
  • It is empirical. Therefore, it is helpful to identify bottleneck and suggest solutions.
  • It also identify whether the administrative practices in one country are applicable to other countries. 

Criticism of CPA 

  • American bias
  • Shifting own better values and norm by others
  • Indigenous vs Exogenous alternatives
  • Appointment of foreign consultants

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Public Administration, Public Policy Making and Policy Analysis

There is no such definition of public policy analysis which is accepted or agreed by all academicians or practitioners, research scholars and other concerned as public administration. So, it means there is no single definition of Public Policy Analysis (PPA), which covers the whole range of the study. The most appropriate way is to define the terms Public, Policy and Analysis separately so as to get the clear concept of PPA.

Public

Public means government. So, the focus or attention of this regard is on the governmental actions, but now activities of private and semi-governmental like corporations also come under the boundaries of the public administration. However, public, here means governmental action. Governmental actions are always complex, interdependent and multifaceted as compared to private. For example, the governmental actions like health and education and agricultural production are interdependent.

Policy

Policy is what government says; do or do not do. It indicates the goals or purpose of the government programs. For example, to eliminate poverty, to train human resources etc. Policy is an important ingredient of the programs. Policy cannot be implemented without effective programs.

Policy can be defined as a purposive course of action followed by an actor and factor (government institutions or agencies) or a set of actors while dealing with the problem. Policy without implementation is meaningless.

Policy may be:
  1. Implicit, covert, unstated, latent
  2. Explicit, overt, stated, apparent
1. Implicit Policy: Implicit policies are those policies, which are open to those only who are intimated familiar with programs. Sensitive issues like defense, finance, foreign etc. are the growth of the discipline of public administration.

2. Explicit Policy: Explicit policies are those policies which are open to all the form of constitution, laws, by-laws, rules and regulations, speeches of the leader or top-executive officials in the programs.

Policy (once made is not forever) with the change of time and environment policies have to be changed. Change in policy can be made overtly. Through proposing new policy agenda and taking the responses or opinions of concerned agencies and individual and sometime policies are changed in light of the emergency issues modified to adjust the situation. Sometimes, it may be totally scrapped.

Covertly made like a changes made by a chief executives. For example, policies orientation of the national sports council is to promote sports activity throughout the country whereas during the Panchayet period, the policy orientation was against the actual spirit of the council.

Analysis

Analysis is the process of evaluating and measuring the impact of any particular policy by using appropriate scientific tools and techniques. They help to determine the efficiency and effectiveness of the impact of particular policy.

Analysis means measuring and evaluating the impact of a particular policy. Analysis demands the application of objective and scientific tools and techniques to assess the impact of policy. The objective is to determine the effectiveness and efficiency of the impact of particular policy. Analysis is the concern only after the policy has been implemented. Analysis is to require to know the projected consequences of policy. In addition, analysis is required to measure the impact of a particular policy and also to understand the policy making process.

Another definition of Thomas R states that “Public policy is whatever governments choose to do or not to do.” There is a rough accuracy of this definition.

In its simplest term, policies developed by the governmental bodies and officials (non-governmental actors and factors may of course, influence policy development). According to David Eston, "Public policy stem from the “authority” in a political system, namely elders, paramount important person, chiefs, executives, legislator, judge, administrators, councilors, monarchs, and the like."

Policy without analysis will be like schooling in the darkness


First, public policy is purposive or goal oriented action rather than random or choice behavior is our concern. Public policy in modern political system are not, by and large, things that just happen.

Second, policy consists of course or pattern of actions by governmental officials rather than their separate, discrete decisions. For example, policy involves not only the decisions to enact a law on some topic but also a subsequent decision relating to its implementation and enforcement.

Third, policy is what governments actually do in regulating trade, controlling inflation or promoting public housing, not what they intended to do or say they are going to do.

Fourth, public policy may be either positive or negative in form. Positively, it may involve some form of the government action to affect a particular problem and negatively, it involves a decision by government officials not to take action, to do nothing on some matter or which government involvement is sought.

Lastly, public policy is making never easy; it requires a high sense of responsibility and a willingness to take the initiative as well as to assume risks. There are many other difficulties as well as complete information is unobtainable. The evidence is rarely conclusive; different interest urge different course of action, outcomes are unknown, feedback is irregular, and processes are not properly understood, not even by the participants.

Various types of Policies

Generally, we find six types of policies and they are;
  1. Substantive Policy
  2. Regulatory Policy
  3. Distributive Policy
  4. Redistributive Policy
  5. Capitalization Policy
  6. Ethical Policy
1. Substantive Policy: These are concrete policies which take into account the general welfare and development of the society. It deals with the society as a whole and not with any particular or privileged segments of it. It deals with economic stabilization, education and employment opportunities to all irrespective of caste, color, sex or breed, measures of safety, law and order enforcement, pollution and adulteration eradication etc. in broader term, these policies deals with the stable society living in the inhabitants in a given political system.

2. Regulator Policy: Regulatory policies are those where the trade, business, safety measure, public utilities etc. are regulated by independent organizations having legal personality. These corporations and organizations work on behalf of the government financial autonomy to these organizations. The various example of such organizations or corporations in Nepal are insurance corporations, water supply corporations, electricity authority, transport corporations, financial institutions etc.

3. Distributive Policy: Distributive public policies include all public assistance and welfare programs to society. These differ from the substantive policies as those are for whole of the society but the distributive policies are meant for specific segments of the society. These deal with grant of goods, public welfare and health services. These include policies like sterilization for family planning purpose, vaccination of the children, food relief etc.

4. Redistributive Policy: The prime motive of the redistributive policies is to rearrange the basic programs of the social and economic aims. The rescheduling with the enactment of public policies is made in such a manner whereby the rich have to pay more as taxes in comparison to the poor, certain public goods and welfare services are inappropriately divided among service segments of the society by the distributive policies is also made through the enactment of redistributive policies.

5. Capitalization Policy: Capitalization policies are different than other policies. Under these policies, subsidies are given by the central government to the regional, districts and local level authorities. Sometimes subsidies pertaining to some other important spheres, are also given by the central government. Policies regulating such like issues are known as capitalization public policies.

6. Ethical Policy: Moral and ethical values of the citizens play a significant role in shaping the destiny of a nation. It is not the gold and silver which make the country great but it is always a human beings which establish the greatness of their country by virtue of certain ethical principles. Ethical public policy is separate category from the regulative policies of law and commerce. It is well known fact that corruption is rampant these days and it won’t be wrong to say that is at its peak now. The major reason for it are lack of effective public opinion, improper education and awareness among the masses.


Policy Implementation

Often the policies require some action of execution and implementation. The implementation process has certain activities working within it such as issue and enforcement of directives, funds instruments, loans and grants sanction, gathering and assigning on information, roles and duties assignment among the personnel engaged in implementing.

Administration or Bureaucracy

Most of the activity surrounding policy implementation takes places within administrative or bureaucratic agencies. The implementation of policies is largely done by the bureaucrats as they have control over the resources and legal powers of the government though the bureaucrats and the officials are supposed to carry out the policies on the lines told by the political executives but bureaucrats use their own discretion in implementing a policy decisions. Hence administrative agencies are the primary implementer of public policy. Many other actors may also be involved and they are the legislature, court, pressure groups and community organizations. They may often directly involved in policy implementation or act to influence administrative agencies, or the both.

The Legislature

The administration and implementation of public policy is also made by the legislature. If the policy initiated in the legislature is enacted by the legislature in full details, it would leave little choice with the administrative agencies and bureaucrats for implementing it in their known way. It sounds more logical in democratic political system that the policy should be discussed and questioned in detailed manner by the duly elected representatives of the people. But in actual practice, the work load of legislature has increased upto such an extent that they normally not find enough time, technical expertise to deliberate on these issues.

The Court

The court also implements some of the policies. Normally, it happens when policy is not clearly worded or different interpretation of a policy could be taken up. In such cases, the court gives its verdict and whatever is decided, the court is normally considered final unless the legislature again legislates on that.

Interest Groups

Since the legislature through delegated legislation leaves certain point to be filled in the broad framework of the policy by the administrative agencies, the group struggle shifts from the legislative to the administrative areas. Therefore, when interest groups face unsuccess at the time of policy making, the legislature exercise their influence over the administrative agencies for implementation of those points in the manner which suits the interest of these groups.

Community Organization

Communities have sometime been used for the administration of the government programs. Most common examples are; farmers committees for water, soil conservation, forest conservation etc. Such agencies are also considered important means of enlisting or encouraging people’s participation so as to strengthen the involvement of local people particularly unorganized group. In short, a variety of participants affects the administration of a given policy.

Decision Making

“Decision making is a bridge between thought and action. It is a course of action consciously chosen from among the available relevant alternatives for the purpose of achieving desired objectives.” Manager sometimes see decision making as their central job because they must constantly choose what is to be done, who is to do it and when and where and occasionally even how it will be done. Thus, the power to make decision has been correctly identified with the power to manage.

There are three types of decision which may generally be necessary in organizational settings and they are;
1. Policy decision: They set forth goals and lay down principles covering the conduct of organization.
2. Administrative decision: They translate policies into action and determine means to be used.
3. Ad hoc decision: They are made as and when necessary basis wherever particular cases come up at the point where the job is carried out.

Rationality and Decision Making

Complete rationality can never be achieved, particularly in the area of managing. First, decisions are not for the past but for the future, and the future almost invariably involves uncertainties. Secondly, all the alternatives that might be followed to reach a goal can hardly be recognized, particularly true to do something that has not been done before. Moreover, not all alternatives can be analyzed even with the newest available analytical techniques.


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Future Trends and Implications of Public Administration

In the Stone Age society, people stayed much the same for thousands of years, in the middle age, for a few hundred years, in the industrial revolution for ten or twenty years. But today, it is seen significant changes in our society brought about by technological advancement, social alternations, economic influences and political pressures. Since change is inevitable, change may assume a variety of forms, each with its unique problems. The new organizations of post-industrial society will be temporary which will emerged adoptive, rapidly changing, ad-hoc structure manned by members of techno-structure who owe allegiance not to the company but to the professional association. We find mob-centric managers who is in tune with high mobility between organizations to organizations. Change itself is a fact of life but it may be difficult to or edict its direction and intensity (depth) besides, there are too many forces at work to enable us to make prediction that the major changes going on in our society and then attempt to interpret with the knowledge that this is surely a many endeavor. 

Trends and Their Implications of Public Administration 

Technological: Police and measles vaccines, capability to place men on the moon. Mass use of xerographic reproductions printing. Introduction of fifth and sixth generation computers. 

Social: Mass acceptance of “Pills” unprecedented-growth of higher education enrollments, social consciousness declining death rate. 

Economic: Dramatic rise in the average people’s living-standard, rapid expansion of cheque-less society (i.e. credit card), price rise, rise in interest rates. 

Political: Medicare for the aged, end of the military draft, equal right amendment, civil right law or human right. 

These changed however reflect only the past, our concern is with the future, therefore let use and extend some current trends to predict some changes that are likely to accrue within the next decade. 

1. Shortage of work resources

Although we have always known that the world’s resources do not exist infinite supply, many fold increases in the price of products such as sugar, paper and particularly petroleum have created shock waves through the entire society. Where resources exist in unlimited supply, administration is not necessary. We are therefore recognizing that the 1990 and 2000 AD is characterized by shortage of resources, that will emphasize new direction to administration. 

2. Expansion of government activities

During the past decade, government has been the fastest growing sector in the economy such as influence on banking and financing, marketing, international trade through imposition of quotas and restriction and extension of legislation in areas of transportation, housing welfare, medical services and human rights. All these indicates the type of action the government can expect to take in future. 

3. Nature of work force

The work force is changing with the rapid increase in the percentage of women and minorities. Origination are having to modify training and promotion policies, as well as make child care and elder care available in order to respond to the needs of two career couples, on the other, a significant portion of new educated workforce entrants do not have marketable skills. They cannot adequately perform the basic reading, writing and computational skill that organization require. This in forcing organization to introduce training program to upgrade the skill. 

4. Rising education level

We can remember the time when high school diploma signified significant educational achievement. While a BA degree sufficed to put its holder in the rank of education elite. In those years, most college professors at most universities had only acquired Master’s Degrees. But today college and university require PhD. for most of their new faculty. Not only that, today even street sanitation workers were imparted certain instruction or teaching them how to use heavy and complex equipment as well as developing other skills and knowledge. Educational growth led professionalism, specialization, interdependence, mobility affluence and leisure etc. 

5. Social awareness

Attention was particularly directed at our most visible organization to improve quality of products and services, reduce or maintain prices, eliminate discrimination, otherwise all the organization will subject to the watchful eye of consumers and government. The profit sector will continue to be under the closest scrutiny. 

6. Changing views of women’s role in the society

The stereotypes image of women as passive, unambitious, low in achievement need, non-competitive and whose primary function are those of wife and mother is rapidly disintegrating. Women are increasingly seeking freedom and financial independence, whether they marry or not. 

7. Challenge to the ‘Efficiency’ Value system

Administrators are evaluated on whether they are effective and efficient in caring out their mission. These criteria is for determining good or bad practitioners of administration without much criticism. But today, they are commended for good performance and criticized for bad performance. 

8. Declining trust in organizational spokesmen

Much of the population has become discouraged by the difficulty of obtaining open and truthful comments from organizational spokesmen, and this has destroyed much of the public trust. 

The third major new trend in public administration as the prediction of Bennis Warren, Fredrick Thayer, however do agree on one thing - that government needs an alternative to Max Weber’s model of the efficient public institution, contains a few tentative propositions about the shape of organization in the future to come.

9. World politics

Weber's Bureaucratic OrganizationPost Bureaucratic Organization
1. Fixed authority and official jurisdiction
2. Written formal rules
3. Impersonality
4. A hierarchy of office
5. Specialization
6. Career service
7. Permanence
8. Secrecy
1. Authority flows to the person with the ability to solve the problem
2. A dialectical organization which adapts itself to the situation at hand.
3. The client as peer
4. A flat organizational structure, non hierarchy with nobody in change
5. Team problem solving and collective decisions
6. Professional mobility
7. A temporary organization
8. Open communication


As the challenge taking place in every sphere of life in the globe, politics is not immune for it. A few examples make the point, in the late 1890s and the early 1990s, the fall of the Berlin wall, the reunification of Germany; Iraq’s invasion of Kuwait; the declaration of sovereignty by a number of Soviet Union’s Republics; and Israeli and Palestinian representatives negotiating in Middle East talk. 

10. New challenge new organization

Drug abuse has become a worldwide problem. Now the concern lies in the control as well as the rehabilitation of the abusers. Racial discrimination still persist even in so-called advance nation. Other pathologies particularly ethnic discrimination, poverty, war, terrorism and environmental problems (air, water, soil, sound pollution) including the rapid rate of urbanization. On the other new techniques of management as well as more sophisticated tools like computer have created a wide impact on the structure and function of administration to cope with all these problems. Administration has to think twice or thrice before it takes any short of decisions. 

11. Competition

The last area we want to discuss is the challenges that derived from increased competition. The global economy means that competitors are like to come from any part of the country to any part of other country. Economic Liberalization and formation of free trade zone.

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