Total Quality Management, Tools and Techniques for TQM

Total Quality Management (TQM)

Total quality management (TQM) is a way of managing to improve the effectiveness, flexibility and competitiveness of a business as a whole. It involves whole companies getting organized in each department, each activity, and each person, at each level. For an organization to be truly effective, every single part of it must work properly together, because every person and every activity affects and in turn is affected by others. It is in this way that Japanese companies have become so competitive and so successful.

Total quality management is also a method of removing waste, by involving everyone in improving the way things are done. TQM must be applied throughout an organization so that people from different department, with different priorities and abilities, communicate with and help each other. The method is useful in finance, design, research and development, purchasing, personnel and production/ operation.

Project Managers rely on several tools and techniques for total quality management. They are
Tools and Techniques of TQM
  1. Right First Time: Employees ensure quality while they work. They do the right things first time. They aim for zero defect.
  2. Benchmarking: It is the process of learning from best practices of other projects that produce superior performance. They do exceptionally high quality things.
  3. Outsourcing: It is subcontracting services and operations to outside firms who can do them cheaper and better.
  4. ISO 9000: They are set of quality standards created by International Organization for Standardization (ISO). Organizations obtain certification form ISO for product testing, employee training, record keeping, supplier relations and repair policies and procedures.
  5. Statistical Quality Control: It includes a set of specific statistical tools that can be used to monitor quality. It is based on sampling.
  6. Just-in-Time Inventory Management (JIT): Inventories are received just-in-time to be used up by production. They are not stored.
  7. Speed: Speed is the time needed to get the activities accomplished. TQM increases speed. Speed becomes a part of project culture.
  8. Training: Employees are provided continuous training in quality matters. Quality circles also serve as training grounds for TQM.

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