Total Quality Management (TQM)
|Total quality management is also a method of removing waste, by involving everyone in improving the way things are done. TQM must be applied throughout an organization so that people from different department, with different priorities and abilities, communicate with and help each other. The method is useful in finance, design, research and development, purchasing, personnel and production/ operation.|
|Tools and Techniques of TQM|
- Right First Time: Employees ensure quality while they work. They do the right things first time. They aim for zero defect.
- Benchmarking: It is the process of learning from best practices of other projects that produce superior performance. They do exceptionally high quality things.
- Outsourcing: It is subcontracting services and operations to outside firms who can do them cheaper and better.
- ISO 9000: They are set of quality standards created by International Organization for Standardization (ISO). Organizations obtain certification form ISO for product testing, employee training, record keeping, supplier relations and repair policies and procedures.
- Statistical Quality Control: It includes a set of specific statistical tools that can be used to monitor quality. It is based on sampling.
- Just-in-Time Inventory Management (JIT): Inventories are received just-in-time to be used up by production. They are not stored.
- Speed: Speed is the time needed to get the activities accomplished. TQM increases speed. Speed becomes a part of project culture.
- Training: Employees are provided continuous training in quality matters. Quality circles also serve as training grounds for TQM.