Showing posts with label system approach. Show all posts
Showing posts with label system approach. Show all posts

Value Chain, Primary Activities and Support Activities of the System Approach

Value chain


The value chain is a tool proposed by Michael E. Porter (1985) for identifying methods of creating more customer value. According to him, value chain is a set of inter-linked value-creating activities performed by an organization. These activities begin with inputs, go through processing and continue up to outputs marketed to customers. The value chain identifies two types of activities that can create value and cost in a business. They are shown in following figure:

Value Chain Analysis

Primary Activities

They consist of following five activities:
  1. Inbound logistics: It is the activity of bringing materials into the business. It consists of receiving and storing raw materials; material handling, stock control, material, transport etc.
  2. Operations: It is the activity of converting raw materials into finished products; manufacturing, packaging, assembling, testing etc.
  3. Outbound logistics: It consists of order processing and physical distribution; collect, store and distributes products to customers.
  4. Marketing and sales: It consists of pricing, promotion and selling products to satisfy customer needs.
  5. Service: It consists of installation, repairs, spares and training. These activities help to enhance and maintain value of product.


Support Activities

The support activities of the value chain are as follows:
  1. Procurement: It involves all the activities related to processes for purchasing inputs.
  2. Technology development: It involves all the activities related to acquiring new technologies and research and development for innovation.
  3. Human resource management: It involves all the activities related to acquisition, development, utilization and maintenance of human resources.
  4. Infrastructure: It involves all the activities related to infrastructure building, such as strategic planning, quality control, accounting, finance, information management, organization design etc.
The value chain analysis identifies separate activities performed to produce, market, deliver and support a product. The firm’s task is to examine its costs and performance in each value-creating activity and to look for ways to improve it. The firm should estimate its competitors’ costs and performances as benchmarks against which to compare its own costs and performance.

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How a marketing firm can benefit from the adoption of the system approach?

System


A system is made of components and their interrelationship. It is a set of units with relationship among them. In other word, a system is a network of interrelated and interacting components to achieve desired goals. Regularly interacting group of activities forming a unified whole is known as system. Solar system, natural system, economic system, political system, educational system, marketing system are some of the examples of systems. Their parts and sub systems interact with each other in order to achieve common objectives or goals.
According to J.A. Morton –“A system is an integrated assembly of specialized parts acting together for common purpose.”

 

According to Fremont E. Kast and James E. Rosenzweg –“A system is an organized, unitary whole composed of identifiable boundaries.”

 

According to S. A. Sherlekar –“A system is a set of interacting or independent components or groups co-ordinated to form a unified of objectives.”


Now we can conclude that a system is a set of objects together with the relationship among them and their objectives. It is consist of several sub-systems interact each other and work for common objectives. Problems arise in each sub-system affects the performance of whole system.

System can be of two types. They are as follows:
  1. Open system: In an open system, there are interactions between the system and its environment. Open system responds to change. All marketing organizations are open systems.
  2. Closed system: A closed system is one, which does not interact with its environment. It is self-sufficient entity. Automatic machinery system is an example of closed system

System Approach in Marketing


Simply, a system is made of components and their interrelationship. It is an integrated assembly of specialized parts acting together for common purpose. In this regards, a marketing system is a unified whole composed of interrelated and interacting parts to achieve desired objectives.
According to S. A. Sherlekar -“A system is a set of interacting or independent components or groups co-ordinated to form a unified of objectives. Likewise marketing system is also an integrated assembly of interrelated and interacting parts to achieve organization’s marketing objectives.”

According to W. J. Stanton –“Marketing system consists of two interacting elements – the marketing organization and its target market. These two elements are connected by two sets of flows. One the distribution of product/service to its customers in exchange for some kind of payment and the other flow is an information flow from the market to the organization.”

We can apply system approach in marketing. A firm’s marketing system is the set of significant institutions and flows that connect an organization to its market.
System approach in marketing can be made clear with the following figure:

System Approach in Marketing

Under the system approach, marketing is viewed as an organized and integrated effort to secure customer satisfaction and profit. Marketing itself is considered as a subsystem of economics, legal and competitive marketing system. The systems approach also integrates commodity, functional, institutional, and managerial approaches. It emphasizes the importance of the use of right information. Markets can be understood only through the study of marketing information. The system model (inputs-processing, output-feedback) places emphasis on the inputs of resources, outputs produced and it enables the determination of marketing programs to achieve those objectives. System approach to marketing includes the following factors. They are: objectives, inputs, processing, outputs, and feedback.
  1. Objectives: Objectives consist of profit matching products with markets, etc.
  2. Inputs: Inputs consist of capital, raw material, physical assets, human resource, information, machines and technology, management tools and in general, marketing mix elements.
  3. Processing: Processing consists of product planning and development, pricing, distribution and promotion.
  4. Outputs: Outputs consist of products, services, profit, customers’ satisfaction, social responsibility, goal integration etc.
  5. Feedback: Besides these, system approach also includes feedback which provides information to redesign inputs and processing.

Marketing is an open system. It interacts with environment. Definitely, system approach in marketing is used as an orderly method of dealing with marketing problems because it has many benefits. A marketing firm can get many benefits by using system approach in marketing.

Benefits of System Approach


We can apply system approach in marketing. A firm’s marketing system is the set of significant institutions and flows that connect an organization to its market. System approach to marketing has many benefits such as:

1. Synergistic effect


Synergistic is the combined effect of the components of a system that exceeds the sum of their individual effects. 2 + 2 = 5 is the result of synergistic effect. The systems approach in marketing generates synergistic effect. This idea has been well adapted in the marketing system where each sub-system works in close cooperation and coordination in order to achieve higher level results in terms of customer satisfaction or market share. Such-optimization is avoided because all sub-systems work efficiently in a coordinated manner.

2. Marketing effectiveness


By using systems approach in marketing a firm can efficiently coordinate and utilize the marketing resources. It helps to achieve marketing objectives. Under the system approach, all marketing activities and resources are efficiently utilized and coordinated. They look at the total picture and carefully design the marketing mix by giving needed importance to all the elements which definitely enhances the effectiveness or marketing.

3. Environmental adaptation


Marketing is an open system which interacts with its environment. In the interaction process it receives inputs form the environment in the forms of information, trends and resources and it also provides outputs to the environment in the forms of goods, services, ideas and experiences. Changing forces in the environment are carefully responded in designing the marketing program. By adopting systems approach, a firm can carefully consider the changing forces in the environment in designing marketing program. It helps to adopt environment changes.

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Approaches to the Study of Marketing | Commodity Approach, Functional Approach, Institutional Approach, System Approach, Environmental Approach, Managerial Approach, Economic Approach and Legal Approach

There are many approaches to study marketing. The main are given as follows:

1. Commodity Approach


Under this approach, the flow of goods and diffusion from the producers to the consumers is studied. In this study, emphasis is given to production center, involvement of men in selling and purchasing of the products, methods and means of transportation, problems in sales and advertisement of goods, problems in financing, storing, and other related matters. The commodity approach of marketing is related to demand and supply of commodity. This approach is also related to channel of distribution and transportation. So, this approach establishes marketing system for products. It finds out necessary principle, strategy and technology for marketing goods or services. The commodity approach of marketing is practiced mostly in agricultural products, in cotton, jute, wheat etc.

The commodity approach of marketing establishes marketing system of each product. It studies demand and supply of commodity. It also encompasses the channel of distribution and means of transport. But this is time consuming and lengthy process; there remain possibilities of repeating the efforts of marketing.

2. Functional Approach


Functional approach of marketing indicates the study of the functions of marketing. Whatever function are marketing performs is called marketing as a whole. Marketing performs exchange function, physical distribution function and other auxiliary functions. The study of these functions is marketing.
  • Exchange functions: Exchange functions of marketing include purchasing and selling. These are the basic functions of marketing.
  • Physical distribution functions: Physical distribution function includes transportation and storage. These functions transport goods/products to the right place at right time as desired by the customers.
  • Auxiliary functions: The auxiliary functions of marketing include standardization and classification, financing, labeling, packaging, risk bearing, information flow etc. These functions simplify the exchange function.

The functional approach of marketing is related to the study of flow of commodities and concerned organizations. It gives more emphasis to the functions that should be done by marketing. But it does not care the consumers’ needs and wants and gives less importance to the use of the functions of marketing.

3. Institutional Approach


Institutional approach of marketing gives emphasis to the study of marketing institutions and agencies. Wholesalers, importers, transporters, exporters, business agents, transport organizations, banks, insurance companies, finance companies etc. play their roles in marketing by supplying or distributing commodities from producers to the consumers. So, the institutional approach centers its study to them. The study, ‘how these different institutions and agencies function together for marketing system,’ is the institutional approach of marketing.

The institutional approach of marketing gives emphasis to the institutions involved in marketing. These institutions achieve different expertise in marketing activities. The cost of marketing can be minimized by selecting proper institutions. Even then this approach cannot give complete meaning of marketing and does not care needs and wants of customers.

4. System Approach


This approach supposes marketing as a system which includes input, processing, output and feedback. Goods, price, place (distribution) and promotion are included in input of this system. Environmental effect and buyers’ are included in processing. Similarly, profit, customers’ satisfaction and social welfare are included in output and the task of sending message asking for redesigning input and processing fall under feedback. Marketing system can be shown in figure as follows:

Marketing according to Simple System

Marketing is a system which functions in dynamic environment. Economic, political and legal, social and cultural and technological contexts are the external elements of marketing system whereas the organizational activities and stakeholders are the internal elements of marketing system. The marketing system approach can be explained as subsystem of exchange system, marketing mix system, organization system etc.

System approach gives an integrated picture of marketing and the objective of marketing can be achieved effectively from it. Similarly, it makes marketing adjustable to the environment by scanning dynamic environment. But is does not care for the need and wants of customers. It becomes difficult to implement.

5. Environmental Approach


According to environmental approach, environment affects marketing. So, marketing should be made suitable to the environment by studying and scanning the environment. Environment always becomes dynamic. It changes continuously. So, it also appears both as an opportunity and as a challenge. The environment of marketing can be classified into two types as micro environment and macro environment.

Related Topic:

  • Micro Environment: Micro environment is also called internal environment. Production, financial resource, human resource, research and development (R & D), culture of organization, goal of organization, structure of organization, suppliers, customers, labor organization, pressure group, competitors, market intermediaries etc. are the micro environmental elements. As these elements affect marketing, their scanning is compulsory.
  • Macro Environment: Macro environment is also called external environment. External/macro-environmental elements do not remain under control of marketing. So, marketing should be suitable to these elements. Economic, political and legal, social and cultural and technological elements are included in macro environmental elements. Inflation, monitory policy, financial policy, economic condition, income distribution etc. are economic elements, and law, rules and regulations, government policy, government procedure, interest group, political thought, political culture etc. are political-legal elements. Similarly, population, culture, social classes, life style, etc. are socio-cultural elements. Technology transfer, level of technology, research and development (R & D) etc. are technological elements.

This approach is important to make marketing suitable to the environment by environmental scanning. But this approach is expensive and gives less emphasis to the achievement of objective.

6. Managerial Approach


Managerial approach advocates for the scientific management of marketing. This gives more importance to the activities of managers and managerial decisions on marketing. This approach gives high priority to goal achievement and emphasizes that the marketing managers should always remain effortful to achieve the goal. These functions are based on planning, implementation and controlling.
  • Planning: Formation of goal and the process of defining future activities for achievement of the goal, analyzing and selecting them is called marketing plan. It prepares certain yardstick for control.
  • Implementation: The task of handing over authority to work and giving direction to carry out marketing plan is called implementation. Marketing manager makes plan for his/her subordinates and other employees implement it. The manager should explain the plan to the related employees and make them understand the importance while implementing it. Good leadership, effective communication, positive motivation, participation, ability etc. are the compulsory elements for successful implementation of marketing plan.
  • Controlling: Works are performed according to plan. The task of examining and analyzing whether or not the work has been completed according to plan is controlling. In controlling, actual performance is compared with plan or predetermined standard. If there are found differences, they are identified and necessary suggestions are given to take corrective actions.

Managerial approach stresses on taking managerial decision of marketing and conducting marketing activities effectively. But it does not pay attention towards environmental elements and consumers’ needs and wants.

7. Economic Approach


The economic approach of marketing gives emphasis on increase of profit maximization. Buyers and sellers are the important elements of marketing. Price of commodities or service is fixed through their interactions and the action of selling and buying completes. Marketing helps how to effectively utilize limited resources to fulfill the unlimited needs and wants. It researches markets, studies and analyzes demands and supply. It gives emphasis on salesmanship. Similarly, it believes in sales promotion through advertisement and promotional activities. It uses different economic tools in markets research and analyzing demand and supply. So, this approach is popular among economists.

Economic approach of marketing is more developed and it analyzes demands and supplies including production cost. But this approach does not agree with the modern marketing and is based on several assumptions.

8. Legal Approach


This approach advocates that marketing should be regularized by laws. All the marketing activities should agree with and remain under control of legal provisions. Acts, rules and regulations, policy, procedure, working process etc. are included in law. Law restricts to do some works and prior permission should be taken to do some other works. For example, opening brothel is restricted by Law in Nepal. So, it is an illegal act, such acts are not allowed in Nepal. Similarly, it is necessary to take prior permission to conduct alcohol industry, medicine industry, brick industry etc. and all the related legal provisions, rules and regulations, working procedures etc. should be strictly abided by. Otherwise, such businesses are not allowed to conduct. So, this approach of marketing gives protection to society and consumers. Legal approach strongly advocates that all the marketing activities should remain within legal purview. It gives high priority to bearing social responsibility. But this approach has not made clear how to adopt dynamic environment. Although it tries to protect consumers through legal provisions, rules and regulations, it does not care for consumers’ needs, wants and satisfaction.

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