Interactive Communication

The word Communication is derived from the Latin word ‘Communis’ which means common. If a person affects a communication, he has established a common ground of understand. Thus communication involves imparting the common meaning in another person. The interactive communication is defines as two way communication where message receiver and sender interactive each other and reach to a decision. Interactive communication is better than one way communication as it provides, the opportunity to know employees responses ideas and suggestion to utilize in new decision and to implement the decision of the right time by right person in the right manner. Management at 21st century is using this type of communication to support participating management.

Techniques of Securing Effective Employee Communication in Organization
Communication is effective when the intended or sent message is the same as the interpreted or received message. Two-way communication is one of the ways in which more effective communication can be facilitated. Research in different fortune organizations, who have changed their communication pattern to achieve success, following factors is to be taken into consideration for making effective communication.
  1. Seeking to clarify the idea before communication: The more systematically we analyze the problem or idea to be communicated the clearer it becomes. 
  2. Following up the communication: This we can do by asking questions, by encouraging the receiver to express his reactions, by follow up contacts, by subsequent review of performance. We must make certain that every important communication has a feedback so that complete understanding and appropriate action result.
  3. Examining the true purpose of each communication: Before we communicate, it is better to ask to ourselves what we really want to be accomplish with our message-obtain information, initiate action, change other person’s attitude etc. The sharpener the focus of our message the greater the chance of its success.
  4. Consider the total physical and human setting wherever we communicate: Meaning and intent are conveyed by more than words alone. Many other factor influences the overall impact of a communication and the manager must be sensitive to the total setting in which he communicates.
  5. Consulting with others, where appropriate, in planning communication: Frequently, it is desirable or necessary to seek the participation of other in planning a communication or developing the facts on which to base it. Such consultation often helps to lend additional insight and objectivity to our message.
  6. Being sure of own actions support our communications: In the final analysis, the most persuasive kind of communication is not what we say but what we do? When a man’s actions or attitudes contradict his words, we tend to discount what he has said.

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