Functions of HRM (Human Resource Management)

Functions of HRM (Human Resource Management)

1. The staffing function: Although recruiting is frequently perceived as the initial step in the staffing function, there are a number of prerequisites. Specifically, when a company plans strategically, it determines its goals and objectives for a given period of time. These goals and objectives often result is structural changes being made in organization. Once an application has come in, it is time to begin the selection phase. Selection too has a dual focus. It attempts to think out the large set of applications that arrived during the recruiting phase and to select an applicant who will be successful on the job. To achieve this goal, many companies use a variety of steps to assess the applicants. The candidate who successfully completed all steps is typically offered the job, but that is only half of equation. HRM must also ensure that the good prospects accept the job offer, if made accordingly; HRM must communicate a variety of information to the applicant, such as the organization culture, what are expected of employees and any other information that pertinent to the candidates decision making process.

Once the selection process is completed, the staffing function has come to an end. The goals, then of the staffing function are to locate competent employees and get them into organization when this goal has been reached, it is time for HRM to begin focusing its attention on the employee’s training and development.

2. The training and development function: Whenever HRM embarks on the hiring process, it attempts to search and secure a candidate whom we labeled as the “best” possible candidate. And while HRM professionals pride themselves on being able to determine those who are qualified versus those who are not, the fact remains that few, if any, new employees can truly come into an organization and immediately becomes fully functioning, 100% performers. First employees need to adapt to their new surrounding, socialization is a means of bringing about. This adoption while it may begin informally in the late stages of the hiring process. During this time, the focus is to orient the new employee to the rules, regulations and goals of the organization, department, and work unit. Thus, as the employee becomes more comfortable with his or her surrounding, more intense training can occur.
Reflection over the past few decades tell us that, depending on the job, employees often take a number of months to adjust to their new organization and jobs. Does that imply that HRM has not hired properly or the staffing function goals were not met? On the contrary, it indicates and peculiarities involved in each organization’s positions result in jobs being tailored to adequately meet organizational needs.
Accordingly, HRM plays an important to note that employee and career development is more employees centered.

At the conclusion of the training and development function, HRM attempts to reach the goals of having competent, adapted employees who possess the up-to-date skill, knowledge, and abilities needed to perform their current jobs are more successfully.

3. The motivation function: The motivation function is one of the most important yet probably the least understood aspect of the HRM process. Why?
Simply because human behavior is complex trying to figure out what motivates various employees has been a concern of behavioral science. First of all, one must begin to think of motivation as a multifaceted process-one that has individual, managerial and organizational implications. Motivation is not just what the employee exhibits, but also a collection of environment issues surrounding the job. It has been proposed that one’s performance in an organization is a function of two factors ability and willingness to do the jobs. Thus, from a performance perspective, employees need to have the appropriate skills and abilities to adequately do the job.

Motivating employees also requires a level of respect between “management” and “workers”. This respect can be seen as involving employees in decisions that affect them listening to employees and implementing their suggestions where appropriate. The next step is to understand the implications of motivational theories. Some motivational theories are well known by most practicing managers. Performance standards for each employee must also be set managers must be sure that the performance evaluation system is designed to provide feedback to employees regarding their past performance while simultaneously addressing any performance weaknesses the employee may have. A link should be established between employee compensation and performance.

Throughout the activities required in the motivation function, the efforts all focus on one primary goal: to have those competent and adapted employees, with up-to-date skills, knowledge, and abilities, exerting high energy levels. Once that are achieved, it is time turn the HRM focus to the maintenance function.

4. The maintenance function: This is the last phase of the HRM process. The objectives of this phase are to put into place activities that will help retain productive employees. HRM must work to ensure that the working environment is safe and healthy: caring for employees’ well being has a major effect on their commitment. HRM must also realize that nay problem an employee focus in his or her personal life will ultimately be brought into workplace. Employee assistance programs, such as programs that help individuals deal with stressful life situations, are needed. Such programs provide many benefits to the organization while simultaneously helping the affected employee. In addition to protecting employees’ welfare, it is necessary for HRM to operate appropriate communication programs in the organization. Including in such programs is the ability for employees to know what is occurring around them and vent frustrations. Employee relations programs should be designed to ensure that employees are kept well informed through email, net, bulletin boards, town hall meeting, or teleconferencing and to foster an environment where employee voices are heard. If time and effort are expended in this phase, HRM may be able to achieve its ultimate goal of having competent employees, who have adapted to the organization’s culture, with up-to-date skills, knowledge and abilities, who exert high energy level, who are now willing to maintain their commitment and loyalty to the company. This process is difficult to implement and maintain, but the rewards should be such that the effort placed in such endeavours are warranted.

Organizational Outcomes of HRM System

Organizational Outcomes of HRM System
The organizational outcomes of HRM are:
  1. Quality of work life (QWL): Quality of work life refers to the quality of relationships between employees and total working environment of the organization. It is concerned with overall climate of work for better quality of work life. There are two ways of looking at what QWL means. One way equates QWL with a set of objective organizational conditions and practices (e.g. job enrichment, democratic supervision, employee involvement, and safe working conditions). The other way equates QWL with employee’s perceptions that they are safe, relatively well satisfied, and able to grow and develop as human beings. This way relates QWL to the degree to which the full range of human needs is met.
  2. Productivity: Productivity is a measure of the output of goods and services relative to the input labor, material and equipment. The more costs are lower. Improving productivity simply means getting more out of what is put in. it does not mean production through the addition of resources, such as time, money, material or people. It is doing better with what we have improving productivity is not working harder; it is working smarter. Today’s world demands that we do more with less-fewer people, less money, less time, less space and fewer resources in general. Some of the increase in manufacturing productivity is undoubtedly due to wide spread automation in the factory.
  3. Readiness for change: Change is quite complex process. Change is a fact of life. It is a nature of human being that nobody instantly becomes ready for the change. Employee tends to resist change. The main reasons for such resistance are
    • Fear of unknown: Change may bring uncertainty creates problems. Employee like old ways and fear uncertainty.
    • Security: Employee may fear threat to job security.
    • Habit: Employee resists to change due to old habit.
    • Misunderstanding: Employee may not understand the purpose of change by management. 
    • Social factors: Employees may feel threat to existing social relationships.

Output Components of HRM

If there are good HRM systems in any organization, it will give the following employee related output. It consists of 4cs.
  1. Commitment: If there is good HR System in organization, organizational outcomes will be high commitment of staff. Employee will be more committed. Employee will be loyal, performance oriented, self worth, and involved in work. They show their potentialities with highest degree for the achievement of organizational goal. They will automatically more motivated towards their duty and always think about the interest of organization.
  2. Competences: When there is good HRM system, management can attract and keep people for long time. Finding out their weakness, training can be given to them. With training and imposition new skill, employee can be made competent, that can response to any changes inside and outside the organization high competence to adapt to changes in the environment and assumes new roles; potential for higher-level job. Competency of people can be increased through training and development and organization can proceed into a competitive market.
  3. Cost effectiveness: Cost effectiveness does not signify reducing the cost but managing the cost in a most effective way sot that output can be maximized. This can be done by effective HRM system. With good HR decision in HR activities such as recruitment, selection, training and development, performance appraisal, labor turnover can be reduced, efficiency of labor can be increased, this ultimately affects in well management in cost.
  4. Congruence: Congruence is the relationship between the interest of employee and organization. Good HR system sustains the relation between management and employee; high degree of harmony between the goals of individual and the organization; common vision in goals and working together to attain them.

Techniques of Making OD (Organizational Development) Effective

Techniques of Making OD (Organizational Development) Effective
We can follow the following techniques to make the OD (Organizational Development) more effective:
1. Organizational restructuring: The most comprehensive type of organization change/ development involves a major reorganization, usually referred to as a structural change – a system-wide rearrangement of the task division and authority and reporting relationships. A structural change affects performance appraisal and rewards, decision making, and communication and information processing system.

2. Task and technological changes: This is another way to bring OD at organizational (macro) level. It may try to change task or the technology or both of them as per necessity.

3. Goal setting (MBO): Management by objectives (popularly known as MBO) is an extremely popular tool of OD. It was the first described and advocated by Peter Drucker in 1954. He stressed that business performance requires that each job be directed towards the objective of the whole business.

MBO, also referred to as “Management by Results” is based on the assumption that involvement leads to commitment and if an employee participates, in setting goals, such employees will be motivated to perform better. It ultimately leads to the achievement of objectives. As an OD technique it involves the following steps:
  • People who are involved in the programme must be educated about the basic principles and procedures of MBO.
  • Employees and managers meet formally and agree upon clear-cut and quantifiable objectives.
  • Progress towards the chosen objectives is reviewed after some internal feedback is provided to employees.
  • An overall evaluation is made to assess the current progress for the next cycle of objective setting and planning.
4. Quality of Work Life (QWL): It is one of the most popular and widely used system wide intervention techniques. It refers to the favorableness or unfavorableness of a job environment for people. The basic purpose is to develop work environment that are excellent for people as well as for the economical health of the organization. The elements in a typical QWL program include many items viz., open communications, equitable reward systems, a concern for employee job security, and participation in job design.

Steps Involved in the Organizational Development

Steps / Processes Involved in the Organizational Development

OD (Organizational Development is a complex process of behavioral interventions. OD responds to unique problems of a specific organization. It is designed and implemented systematically.

Organizational development processes may differ from organizations to organizations depending upon the culture of the society in which it is being applied. For example, where trade unions have poetically bent, the workers are on the board of directors. There are also more industrial government interactions. In such climate, organizational development is more concerned with power and political implications of the action plans. The OD process consists of following steps.


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1. Initial Diagnosis / Consultation

The first step in the organizational development process is to approach the organizational development consultant to determine the types of OD programme to be developed. The consultant may be a professional consultant from outside or he may internal service personnel, expert in organization development programmes. At this point, the consultant may have consultation with person from various levels in the organizations in order to gain the knowledge of imports. For this purpose, he may interview such persons or he may adopt any other way to be acquainted with the necessary information.
organization development process

2. Data collection

The next step in the process is data collection. The consultant meets various groups away from the work in order to determine the organizational climate and behavior problems faced by the organization. They gather information through surveys and develop information through interviews etc.

3. Data Feedback and Confrontation

Data, so collected are made known to work groups concerned and are asked to review the data collected. They so through the data and locate the points of disagreement, discuss such points and take the decision and then suggest the priorities for change.

After having an initial diagnosis and solution to problems, data will be given back to employees for collecting their viewpoints. The situation of confrontation may arise at the time of discussion on solutions of problems.

4. Action Planning and Problem Solving

Data are made known to work groups concerned and are asked to review the data collected. They so through the data and locate the points of disagreement, discuss such points and take the decision and then suggest the priorities for change.

Data are used by the groups to suggest specific recommendations for change. They discuss the problems faced by the organizations and stretch specific plans including who is responsible for problems and at what time.
 
5. Team Building

During the whole process, group meetings are convened to discuss the programme and the consultant in the whole process as a team. The consultant helps them to see the value of open communication and trust them. These are essential prerequisites for improved group functioning. Consultant also encourage team building through organizing meeting with managers and their immediate subordinates so that they can improve the functioning of the work group with the guidance of consultant.

6. Inter Group Development

With the development of natural team (i.e. a manager and his subordinates), the larger groups comprising several team may be developed. Understanding and co-ordination will be developed among different groups to achieve the objectives. In other words, with the development of natural team (a manager and his sub-ordinates), the larger groups comprising several teams may be developed. In this way, it will include the whole organizations.

7. Appraisal and Follow up

The consultant further helps the organization in making an appraisal of the programmes and find out deficiencies if any. He can develop additional programmes in are where the original programme is felt ineffective and results are poor and that requires improvement. Thus, the consultants advise follow up for better understanding.

Thus, the above social process and the steps discussed are not the same with every type of organization. They may differ from organization to organization depending upon culture of the society in which it is being applied.

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